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hi this is Anita the global trade gal As
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I mentioned many times the global supply
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chain or working globally can be very
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complicated and sometimes very complex
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It also is very rewarding So I don't
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want people to think that it's not
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rewarding especially if you're someone
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who loves the world You love being
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international It can be a great career
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and a great career choice But one of the
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things that you need to really look at
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when you are working internationally is
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about culture You know working in the
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global supply chain usually means that
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you are working across cultures It's not
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just about speaking different languages
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but you know there's also values there's
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traditions there's ways of working which
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can be ingrained in how uh basically
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people work or react to different things
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and my own company Manduro where we um
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create develop and manufacture home
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decor products and home furniture
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products we spent years cultivating
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relationships and trust with local
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artisans in Vietnam China you know and
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other parts of Asia Yeah you know
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because of this you know you you begin
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to have a deep understanding of the you
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know even within Asia itself or
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different parts of Asia you know whether
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it's you know Vietnamese lacquer uh
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capric shell techniques or you know
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Chinese bamboo weaving you know we've
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had to learn to sort of immerse
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ourselves in the culture of these
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different areas to ensure that the
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craftsmanship is honored respected and
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preserved We also understand at the same
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time that western buyers you know
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they're looking for something which
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works for them They're not looking for
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something which you know necessarily is
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a cultural item They're looking for
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something which has the design and the
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quality that they require So that's one
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of the things which we have done a lot
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of is we have turned artisan techniques
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into scalable products One of the
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favorite things which I have always
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loved doing is to go into a factory and
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to see the products they're producing
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and then have this vision in my head of
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here's what they can do or here's how
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they can do it I have always really
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loved that I've always loved looking at
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traditional handiccraft techniques and
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then saying here's how we can change
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this technique and we can make it
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something which will be scalable and
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workable for the western taste and
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You know artisans a lot of times they'll
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create one-of-a-kind pieces but our job
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is to work closely with them and to be
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able to get them to be able to do larger
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scale production without compromising
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their soul and without compromising the
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design you know whether it's like things
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like you know hand applied gold and
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silver lift techniques in Vietnam you
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know we have to really ensure that you
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know the artists keep those techniques
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up while at the same time producing
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something which works for western home
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or for the western tastes you need to
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also learn to communicate you know
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communication can be hard and there's
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can be also there can be a lot of
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miscommunication going on or you may
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think that you read somebody one way and
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you read their culture and communication
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one way but you really don't really
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understand where they're coming from
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that there can be a lot of
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miscommunication across time zones
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languages and just you know
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expectations My team at least that I
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have is fluent you know in in English
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and local languages And this allows them
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to be able to serve as connective you
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know between the produ production team
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and international buyers and you know
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and even if I myself you know native in
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in a language it's just not the same you
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know there are so much cultural and
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local that goes on that you really need
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to be able to you know that that you
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need to sort of like be able to really
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sort of understand and listen
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to So I I think that that's also
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something which is you know very very
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you know sort of like important and they
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they sort of feel that way too with me
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when it comes to dealing with the US
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Europe or the Western world They'll
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defer to me how should I write this How
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should I say this What should I do
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Because they they again are very
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culturally sensitive If if it was their
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own um culture and their own own people
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they'd understand exactly how to
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communicate and what to do You know that
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really just goes to show that you know
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when you're working in the global supply
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chain it's not just a matter of like you
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know here's a product and I buy it at
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this price and then we pack it and we
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ship it and we send it over There's a
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lot of other things that get involved a
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lot of other cultural things that get
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involved with this all that you need to
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be able to understand along the way
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You know moving products from an artisan
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workshop in rural Asia to the retail
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floors in the US US or Europe requires
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you know deep understanding of the
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culture and the logistics at the same
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time you know So you really have to be
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able to understand both of those things
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getting it off the floor getting it
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packed getting it the quality that you
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need you know and and being able to make
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sure it has the compliance that's needed
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and the cost effectiveness that's needed
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You know shipping from raw materials to
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you know the production
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timelines So you know our experience in
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international shipping and you know
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regional knowledge helps to be able to
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ensure this helps to be able to ensure
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that we can ship the products in a
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timely manner that we can build you know
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contingency plans for quality control
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and and you know checks through the
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entire manufacturing process We like to
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believe and say that we have ethical
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manufacturing with a social conscience
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that we really truly believe in having a
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social conscience especially here in
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Asia You know we try to bridge the local
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and the global and we take great pride
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in upholding our social responsibility
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We work with factories that adhere to
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fair labor practices ensure safe
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conditions and safe working environments
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and operate with environmental
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responsibility You know this is not
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always easy I admit it's not always very
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easy but we try to do it as much as we
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can We believe that ethical
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manufacturing is not just a selling
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point but it should also be a
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responsibility You know by educating our
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artisan partners about global compliance
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standards and helping them meet these
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standards we empower them to grow their
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business ethically And we really try to
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train and and I I say to my team here I
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say you know we are trainers I always
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really emphasize to them a lot about
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this You know don't underestimate the
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fact that you are a trainer Even you go
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into a factory that's large and you
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think like oh they should be able to do
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everything So many times we need to back
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away and say no we need to really
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educate and train them on what is
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required and what is needed that we need
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to have a focus of being a trainer And I
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really feel like a lot of people when
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they're doing global sourcing or global
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manufacturing they don't really see that
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They just see okay you have a product I
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need I'll buy it That's it But really in
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order to get out the best product you
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can at the best quality the best price
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and all the things that you need many
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times you need to go with the view of a
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teacher or a trainer you know even a
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little bit of a mentor You know you need
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to go in with sort of that view in mind
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that okay you know the finish is not
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quite right but let's work together on
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this finish and let's get it right you
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know this isn't quite right in the
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manufacturing process but let's work
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together and let's get this right I
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honestly believe that people that go in
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with that attitude do far better than
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those who just say not right done no
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more We'd have nothing more to discuss I
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believe that you need to go in and you
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you know and that's part of the whole
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you know ethical manufacturing is part
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of the social conscience and it's also
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part of the of the entire process
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because there's you know remember you're
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dealing globally You're bridging
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cultures as you're in the global supply
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chain So there's so much that could go
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wrong just in the communication itself
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just in how one person sees something
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versus another person sees something you
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know So this is why it's really
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important that you learn to be able to
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bridge the culture and bridge the
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cultural divide and the cultural gap Now
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I think if somebody is really not
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interested in other cultures and thinks
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that their culture is number one and
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they're maybe in the global supply chain
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may not be the best career choice for
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you Really someone who's in there should
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be a little bit more culturally focused
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and want to understand because if you go
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in with that view and with that vision
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it will help you a lot long run We've
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written a a blog post about this that
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we'll put in the description from local
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to global how we bridge cultures through
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home decor manufacturing So if you'd
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like to read a little bit about some
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case studies and other things that we
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discuss in this we'll put a link in the
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description below in case you'd like to
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be able to check it out
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But hopefully this gives you some ideas
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and some understanding of why when
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you're in the global supply chain you
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need to also not just look at just the
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product but also look at other things
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which has to do with bridging the
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culture and the cultural divide This is
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Anita the global trade gal If you
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enjoyed this podcast we'd appreciate if
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you give us a thumbs up you know
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recommend it to other people and you
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know leave a review It really does help
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We appreciate you our listeners Thank