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Can Technology Really Make the Supply Chain Smarter and More Reliable?
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May 2, 2025
We keep hearing about AI and blockchain, but what do they actually mean for the way products move around the world? In this episode of #GlobalTradeGal, Anita dives into how these technologies are making logistics faster, safer, and more transparent. At Mondoro, we're already seeing the impact—and it's just the beginning. Take a listen, and click here (https://mondoro.com/the-future-of-logistics-tech-driven-solutions-for-a-more-efficient-supply-chain/) to read more about how tech is reshaping the future of logistics. #SupplyChainInnovation #AIinLogistics #BlockchainTechnology #SmartLogistics #FutureOfTrade #TechForBusiness #GlobalSupplyChain #MondoroInsights Support the show (https://www.paypal.com/globaltradegal)
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0:01
[Music]
0:07
hi this is Anita from the Global Trade
0:09
Gal there is no doubt that we live in an
0:12
era where technology is changing in fact
0:15
I once heard somebody talk about this
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era that we live in or the next maybe
0:20
the next five or 10 years we live in
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that this is maybe comparable to the
0:25
time when the the huge industrial
0:27
revolution when things began to change
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at a very rapid pace we live in a world
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where things are ever changing and ever
0:35
you know going to you know affect us in
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some way we live in an era of rapid
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technological advancement and there's
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you know it's going to affect everything
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including the logistics and the supply
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chain today I want to talk a little bit
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more about this because at Muro where we
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create develop and manufacture home
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decor and home furnishing products we
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really believe in staying ahead of the
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curve and by looking at innovation i
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embraced AI a long time ago and said to
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my staff let's embrace AI and we've
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started using things as chat GTP and
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other um forms of AI for quite a while
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now and one of the reasons is just
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because I believe that this is something
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which is going to be very important for
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us to all understand i recently saw some
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research by Microsoft and LinkedIn where
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they basically talked about one of the
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most important things that any in future
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employee could have would be knowledge
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of AI and I believe that that's really
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true so you know it's going to affect
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many many parts of the global supply
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chain and one way it's going to really
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affect it is is in how the supply chain
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does ai is really the gamecher of the
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21st century
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and there's so you know in two to four
1:53
years things could look very differently
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than what they do
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now one of the things that people talk
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about a lot is this blockchain
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technology and it's known for its
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decentralized and secure nature and it
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can actually block form transforms how
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logistics companies can handle data
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contracts and transactions so you know
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expect to see more things in the global
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supply chain going forward with things
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as blockchain because blockchain is
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going to help to be able to enhance
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trust and collaboration among all
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stakeholders in the supply chain you
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know AI in global logistics is going to
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transform global logistics in in many
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ways here are some ways that we see it's
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going to change the global
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logistics and will continue to change it
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one would be predictive and um analytics
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and demand forecasting you know AI
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algorithms can analyze historical data
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market trends and consumer behavior to
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predict and demand fluctuations
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accurately you know before someone would
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do that manually they look at a bunch of
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different spreadsheets but you know this
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AI will be able to do this they'll be
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able to take that data and within a very
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short period of time we'll be able to
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spit it out and to say "Here's what we
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predict's going to happen this will
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enable companies to optimize their
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inventory and reduce the risk of you
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know stockouts or
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overstocking another way could be route
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optimization and fleet management you
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know expect to see AI systems that they
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will you know optimize the delivery
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routes by analyzing traffic patterns
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weather conditions and real-time
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logistics data you know this could lead
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to faster deliveries better re
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deliveries reduce fuel consumption and
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cost
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savings ai and the global supply chain
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will help with warehouse automation and
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inventory management that you know you
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could see AI which we're starting to see
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now AI powered robots and automation
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systems they will start revolutionizing
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how warehouse operations are run and it
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essentially could mean you know with the
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robots that a warehouse could run 24
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hours with just a few you know human
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beings in there but yet the robots will
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reduce human error and will enhance
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order efficiency so expect to see this
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as something which will continue to go
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customer service and chat bots you know
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AI chat bots will provide real time
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customer support be able to handle basic
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inquiries track shipments and resolve
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issues efficiently and this will enhance
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the customer satisfaction while reducing
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the workload on human agents i admit I a
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lot of times want to talk to a human
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being and sometimes they get very
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frustrated with the chat bots you got to
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go back and forth back and forth but
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that is the world that we live in today
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but what's going to happen with AI is
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these chat bots will probably become
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better and more humanlike and you know
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maybe it will become more like talking
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to a human being than what it is now you
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know blockchain and logistics will be
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able we mentioned blockchain before
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believe it's going to revolutionize
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global logistics and some of the ways
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it's going to it's going to it's going
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to secure and um you be a secure and
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transparent supply chain
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tracking it's going to help do some
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things like smart contracts and
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automatic payments so you know person a
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human being won't be doing the payments
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the payments could become automatic
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it can help with counterfeit prevention
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and uh and it can help make sure that
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the product is authentic and you know
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authentic verification and this could be
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really important
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for you know people that are you know
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maybe dealing with a brand or something
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to make sure that the um you know the
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products that are shipping in and out
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are act that they're not counterfeit
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ones um it could enhance security and
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data integrity you know ensure that the
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data is secure and tampered proof at
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Maduro this is very interesting because
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you know at Maduro we deal with a lot
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with hand handcrafted items we you know
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we believe you know we are all about
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creating developing and manufacturing
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home decor and home furniture products a
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lot of what we do relies upon art you
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know the the artistry and skills of
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artisans you know worldwide especially
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here in Asia and while you know AI and
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blockchain you know is transforming
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logistics we believe that this is an
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area where it probably won't be able to
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transform it that there will be many
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products which are handmade which will
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still be required to be handmade you
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know AI a lot of times cannot replace
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that human touch when it comes to
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crafting unique and culturally rich
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products it also will not be able to
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really maybe be able to come up with a
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lot of the design and the creation and
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the other ideas but yet AI I always say
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to people like AI can really be like
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your best friend you know if you have a
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question on something and you you know
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instead of talking to maybe a human
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being or five or six or seven or eight
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human beings you can you know you can
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actually put it into AI and say "Hey
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give me some ideas what do you think on
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this?"
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So you know we even though we are great
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believers that AI and blockchain are
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here to stay we also believe that you
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know things like homemade or handmade or
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some of the craftsmanship and the
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artisan is still here to stay too and
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will not be able to be replaced by
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robots or others why because it just
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requires that that sort of hand touch
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that human touch so you people that are
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afraid of um of AI or technology I
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really believe there's no reason to
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really be afraid of it instead it should
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be something that you should be looking
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to embrace and to say you know this is
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the way the world's going this is the
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next industrial revolution that you know
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you really have a choice here you can
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either be left behind or become a part
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of it and at Muro we've decided that we
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need to embrace it and become a part of
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it and use it in ways that we can for
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example for me for AI sometimes I might
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say you know I might write to my chatbot
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and say I'm looking for what are some
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designer trend ideas just see what they
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spill out for me i'll look at it and say
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this could be right that's an idea i
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never thought about that before that no
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I don't think so i still use my human
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brain or my mind think it through but I
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kind of use AI or the what they're
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giving me as sort of like if I was
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talking to a friend where a friend may
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give me some ideas I use it the same way
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so I think instead of us being afraid of
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it or being afraid of technology those
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of us that are in the global supply
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chain need to learn to be able to
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embrace it because this is the way
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things are going so either you'll
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embrace it or be left behind i've
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written a blog on this if you'd be
8:56
interested in reading more of it the
8:58
future of logistics techdriven solutions
9:00
for a more efficient supply chain and
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we'll put a link in the description for
9:04
you to be able to read that blog and and
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maybe get you some other ideas as to why
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this is important you know for us at
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Menuro some of the things that we do is
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that we really try to use AI but at the
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same time we we really make
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collaboration a focus and we try to have
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weekly team meetings and training
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meetings we try to collaborate with our
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stakeholders and because we realize that
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even though with all of these other
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things going on we really still need to
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be able to work together we hope that
9:34
you've enjoyed this that you will
9:36
subscribe to us because we'd love to
9:38
have you be part of our
9:41
community this podcast is sponsored by
9:44
Menuro we create develop and manufacture
9:46
home decor and home furnishing products
9:49
in Asia with a social conscience we'd
9:52
love to have you check out our blog at
9:54
muro.com and sign up for our newsletter
9:57
we'll put a link below in our
9:58
description so you can easily go there
10:01
if you've enjoyed this podcast please
10:03
give us a thumbs up and leave us a
10:04
review this really helps thank you again
10:07
for listening
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